Three words,
three simple easy words may turn your angry lion (the customer, of course) into a lovely little cat that only want play with you.
This hint, and many others, you may find in Joel’s article Seven steps to remarkable customer service .
Well, I’m not totally agree, expecially about giving money back, but that’s about my attitude to business 😐
Question: could this lesson be applyed with co-workers as well ?
a developer's breadcrumb 