It’s my fault

Three words,

three simple easy words may turn your angry lion (the customer, of course) into a lovely little cat that only want play with you.

This hint, and many others, you may find in Joel’s article Seven steps to remarkable customer service .

Well, I’m not totally agree, expecially about giving money back, but that’s about my attitude to business 😐

Question: could this lesson be applyed with co-workers as well ?

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